Privacy Policy

1. Introduction

Tally (“we,” “us,” or “our”) operates the Tally marketplace platform and the website at tallymarketplace.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

2. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, phone number, and business details when you create an account.
• Profile information: Service areas, packages, pricing, portfolio images, and other details you add to your profile.
• Transaction data: Order history, payment information (processed by Stripe), and service records.
• Usage data: Pages visited, features used, device information, and browser type through analytics tools.
• Communications: Messages exchanged through the platform's in-app messaging system.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process transactions and send related notifications
• Facilitate communication between agents and vendors
• Display vendor profiles, ratings, and reviews
• Send service updates, marketing communications, and support messages
• Analyze usage patterns to improve user experience
• Protect against fraud and enforce our terms of service

4. Information Sharing

We do not sell your personal information. We may share information with:

• Other users: Vendor profiles, ratings, and reviews are visible to agents. Agent names are shared with vendors for active orders.
• Service providers: We use third-party services for payment processing (Stripe), analytics, email delivery, and hosting.
• Legal requirements: We may disclose information when required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures to protect your information. All data is transmitted over encrypted connections (TLS/SSL). Payment information is processed and stored by Stripe and never stored on our servers.

6. Your Rights

You have the right to:

• Access, update, or delete your account information
• Opt out of marketing communications
• Request a copy of your data
• Request deletion of your account and associated data

To exercise these rights, contact us at privacy@tallymarketplace.com.

7. Cookies & Analytics

We use privacy-friendly analytics tools to understand how visitors use our website. We do not use third-party tracking cookies for advertising purposes.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@tallymarketplace.com.